1. Who Velor is
This Privacy Policy applies to the email infrastructure and related services provided by [LEGAL COMPANY NAME] ("Velor", "we", "us", or "our").
We provide API-based email delivery and management services to developers and engineering teams.
2. Scope of the policy
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our API, or engage with our services. It applies to individuals who visit our website, developers who integrate our API, and end-users whose information may be processed through our services.
3. Information you provide
We may collect information you provide directly to us, including:
- Account Information: Name, email address, password, and billing details when you register for an account.
- Communication Data: Information you provide when you request support or correspond with us.
4. Information collected automatically
When you access or use our services, we automatically collect certain information, including:
- Log Data: IP addresses, browser type, operating system, referring URLs, and interaction data.
- Usage Data: Metrics on your API usage, endpoint activity, and platform navigation.
5. Email and communication data
As part of our email infrastructure services, we process the contents of emails, recipient addresses, and delivery metadata on your behalf. Our use of this data is strictly limited to providing the service, preventing abuse, and complying with legal obligations.
6. How information is used
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process transactions and send related information.
- Send technical notices, updates, security alerts, and support messages.
- Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
7. Legal bases for processing
Where applicable under regional data protection laws, we rely on the following legal bases to process your information:
- Performance of a Contract: When necessary to provide you with our services.
- Legitimate Interests: When necessary for our legitimate business interests, such as improving our services and preventing fraud.
- Consent: When you have given us explicit consent to process your information for a specific purpose.
- Legal Obligation: When necessary to comply with our legal obligations.
8. Service providers and subprocessors
We use trusted third-party service providers to help us operate and improve our services. These may include hosting providers, payment processors, and analytics services.
9. International data transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
10. Data retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our standard retention period for service metadata is [DATA RETENTION PERIOD].
11. Security
We implement technical and organizational measures designed to protect your information. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.
12. User rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us using the information provided below.
13. Children's privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
14. Changes to the policy
We may modify this Privacy Policy at any time. We will provide notice of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date.
15. Contact information
If you have any questions about this Privacy Policy, please contact us at:
[LEGAL COMPANY NAME]
[REGISTERED ADDRESS]
Email: [PRIVACY CONTACT EMAIL]